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Operational Guidelines for Frictionless Stores

Welcome to AiFi’s Operational Guidelines for frictionless convenience and grocery stores. This guide is designed to help optimize store performance and enhance receipt accuracy by providing practical recommendations tailored to AiFi-powered environments.

Why It’s Important​

The technology behind autonomous stores relies on proper input to deliver accurate receipts on time. Once the store is deployed, four critical inputs that largely depend on client actions are:

  • Accurate planogram – Keeping the planogram and product images updated and ensuring items are properly placed on shelves.
  • Pre- and post-event actions – Ensuring that the site and technology are ready for each event.
  • Store operations – Activating employee sessions, maintaining store conditions, and properly interacting with customers.
  • Customer behavior – Educating customers on dos and don’ts in an autonomous store.

Key Insights​

  • +45% of audited receipt errors are caused by planogram errors, such as misplaced items, incorrect photos, poor visibility, and outdated planograms.
  • +40% of sessions registered by the system are unregistered employee sessions, which increase processing time and cause session errors.

Insufficient processes around planogram management and store operations significantly affect customer satisfaction.

What’s Inside​

These guidelines are built on AiFi’s expertise in managing the world’s largest network of computer-vision-enabled stores. They incorporate insights from millions of transactions and extensive video data processed by our system, along with contributions from our global teams working on autonomous retail innovations.

Key Areas Covered​

  • Planograms – Guidelines for setting up planograms optimized for the AiFi system.
  • Store Environment Management – Best practices to maintain an environment that supports optimal system performance.
  • Education – Strategies to educate customers and employees on the use of the AiFi system.

Why It Matters​

Following these recommendations will improve the accuracy and speed of receipts processed by the AiFi system, ensuring a seamless experience for both customers and store operators.

Stay Updated​

As our technology evolves, this guide will be updated to reflect the latest best practices. For any questions or additional support, AiFi’s team is ready to assist.