Improved Revenue & Payment Transparency in AiFi Console
We’re excited to introduce a major update to how revenue and payment outcomes are reported in the AiFi Console. These improvements make it easier for retailers to understand what has been collected, what's still pending, and what may become unpaid, especially in stores using pre-authorization flows.
These updates apply to all receipts processed on or after January 1st, 2026 in stores where AiFi orchestrates payments.
🔍 What’s New
More Accurate Unpaid Reporting
We’ve improved how the Unpaid value is calculated.
Unpaid now reflects only the final amount that couldn't be collected after
all payment recovery attempts are complete.
This ensures that:
- Pre-authorized amounts already collected aren't counted** as unpaid.
- Values still in recovery remain separate from final losses.
- Unpaid now aligns with true financial exposure.
Metric Behavior:
- Remains 0 while the payment is still in recovery.
- Doesn't include any amount already collected (e.g., pre-auth capture).
- Increases only when recovery ends unsuccessfully and a remaining balance exists.
- Represents the final loss for the order.
Total Revenue Now Includes Partial Collections
Total Revenue now accounts for:
- Fully collected orders, and
- Partially collected orders where the pre-authorized portion was successfully captured.
This gives a more accurate view of actual revenue collected.
Metric Behavior:
- Increases when a payment is fully collected.
- Increases when a payment is partially collected (pre-auth captured).
- Does not change for values still in recovery.
- Does not include Unpaid amounts.
New Payment Transparency Metrics
We’ve introduced three new metrics that provide visibility into the full payment lifecycle:
Authorized
The value reserved on the shopper’s card and still available for capture.
Metric Behavior:
- Decreases when part or all of the authorization is captured.
- Moves to Partially Collected if only the pre-auth amount is captured.
- Moves to Total Revenue if captured together with the remaining balance.
- Clears completely when:
- Full payment succeeds, or
- Authorization expires after recovery ends.
Partial Capture
The portion successfully collected when only part of the payment succeeded (usually the pre-authorization).
Metric Behavior:
- Increases when pre-auth is captured but the remaining balance is still in recovery.
- Remains if recovery ends unsuccessfully → remaining balance moves to Unpaid.
- Clears when the remaining balance is successfully collected → entire amount becomes Paid.
- Always contributes to Total Revenue.
Recovering
The remaining balance still undergoing automated recovery attempts.
Metric Behavior:
- Starts at (Order Value – Collected Value) after first failed attempt.
- Decreases when partial or full recovery succeeds.
- Moves to Unpaid if recovery ends and some amount remains.
- Clears entirely when full payment is collected.
- Includes any authorized but uncaptured amount until collection or expiry.
📅 When These Changes Apply
These updates are available for all receipts processed on or after January 1st, 2026.
Historical Data
To preserve consistency, detailed pre-authorization and recovery information is not calculated for receipts before 2026:
- New metrics may show blank values for earlier dates.
- Existing historical revenue and sales reporting remains unchanged.
Backfilling support is available upon request via AiFi Support.
🧾 Updated Data Glossary
Here are the updated definitions for the affected metrics:
Metrics page:
- Total Revenue – Money successfully collected in the selected timeframe (includes fully and partially collected payments).
- Net Sales – Value of completed and paid receipts before tax.
- Taxes – Tax value applied to completed and paid receipts.
- Avg Basket Value – Average value of completed and paid receipts.
- Unpaid – Amount that couldn't be collected after all recovery attempts.
- Authorized – Amount reserved on the shopper’s payment method and still available for capture.
- Partial Capture – Amount collected when only part of the payment succeeded.
- Recovering – Remaining amount still in active recovery.
Reports page (tlogs):
- Collected Amount – amount successfully collected for the order.
- Authorized Amount – amount reserved on the shopper’s payment method for the receipt and still available for capture.
- Outstanding Amount – amount uncollected after positive adjustments to contested receipts when the new receipt value is higher than the original.
💬 Need Help?
If you have questions or would like a walkthrough of the new metrics, please reach out to your AiFi Client Operations Manager.
For product-specific inquiries, you can always contact us at product@aifi.com.
We’re committed to increasing transparency and accuracy in how we report payments and revenue — and this update is an important step in that direction. Stay tuned for more enhancements coming soon!