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Contest a receipt

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When implementing the first version of the app, this can be omitted. If so, provide a support email in the app for users to send feedback on receipts or another simple feedback form. In the AiFi Console, the retailer can manually create a contest for a given order on the customer's behalf.

Contested orders​

  1. Upon checking the receipt, the customer should be able to indicate incorrect products or quantities and add new products.
  2. When the customer submits the case, the application's back end should call the Admin API – Contests -> Create a contest for order API to contest the receipt. This will enable the review process in the AiFi Console. Refer to the AiFi Console guide for details.
  3. The status of the customer's receipt in the app should change to Pending review.

Notes​

  1. In the Admin API, under Contests -> Create a Contest for Order, input the same orderId value as sent by AiFi in the Push -> Checkout webhook.
  2. For more details about the contest receipt flow, refer to the Contested Receipt Portal Guide.
  3. The message field has a 500-character limit. Retailers should add this restriction to their app to avoid API errors when calling AiFi.